The Idea Blog

Seth’s Blog: On customer service

Posted by Mark on Saturday, August 29th, 2009. Filed under Customer Service.

"The way around [spending too much on customer service], I think, is to set expectations early and often. If you're ...

Posted by Mark on Thursday, August 13th, 2009. Filed under Customer Service, Fresh Ideas.

I came across this blog post on FastCompany.com today. Imagine a radical change in ...

Posted by Mark on Monday, July 27th, 2009. Filed under Branding, Customer Service, Economy, Managing.

"During the worst of times, we accelerated our investment in the future." This statement alone is worth the time to watch ...

Posted by Mark on Friday, July 24th, 2009. Filed under Branding, Customer Service, Music, Online video.

Think the 'net isn't making a difference for marketers? Check this out....

Posted by Mark on Thursday, July 2nd, 2009. Filed under Advertising, Branding, Customer Service.

I've posted about Yelp! and the branding impact reviews have now ...