Comcast finds dissenters
Seems the cable company everyone wants to hate is trying to do something about its customer service.
According to a story in today’s New York Times, Comcast is reaching out to bloggers who complain about poor or nonexistent service:
“The company was ranked at the very bottom of the most recent American Customer Satisfaction Index, which tracks consumer opinions of more than 200 companies. Hundreds of customers have filed grievances on a site called ComcastMustDie.com.”
“Comcast says the online outreach is part of a larger effort to revamp its customer service. In just about five months, [Comcast] has reached out to well over 1,000 customers online.”
Well, we’ll see how they do today. We’ve experienced chronic problems with our digital phone and internet service, and Comcast is scheduled to attend a conference here at my house between 1 and 7p. Betty’s arranged to lay conduit so Comcast can rewire from the street. They say that someone keeps hitting the line, it seems, causing the problem. A wayward shovel or string trimmer, perhaps. Tell me: why is the cable TV uninterrupted but the phone and internet are?
As I said, we’ll see.
When we moved into our new house there was no cable installed…one of many things our great builder didn’t do but that’s a rant for another day.
The cable guy that came out said it was too far to run the line and we would never have cable…huh?
Faced with $1000 in DirectTV costs I asked for a Comcast supervisor to come out…he confirmed they were unable to run a line from the neighbor’s two doors down.
When I told him that he he looked like a “ribeye man” the policy was waved and the HD flowed within about 20 minutes.
Whatever it takes.
Posted by B.I.G. on 07.25.08.