The Idea Blog

Okay. It's already been covered here and here and ... » Continue reading "Holiday Inn-terruptus"

In the grocery store yesterday, a stack of pita chips tumbled to the floor. A woman looked back at the ... » Continue reading "“Did we do that?”"

So many marvels is the Internet. We're entertained, educated, titillated - it's all there. Today's proof? Da Vinci's ... » Continue reading "The Last Supper - online"

Walt Mossberg reminds us that one of the last digital hold-outs to consumer empowerment is the cell phone hegemony. The ... » Continue reading "Empowerment, digital style"

This from Thomas Friedman's column yesterday: "That is what historians will note most about Mr. Bush's tenure — the sheer ... » Continue reading "Mr. Bush, meet Mr. Gore"

Who handles questions and service issues best? TiVo is excellent, but part of that is the fact that the product ... » Continue reading "Customer service models"

One of the more interesting iPods in recent years isn't the relatively new iPod Touch, the iPhone look alike ... » Continue reading "Traditional media waning in share and influence"

Jack Burris passed along an email from Southwest Airlines announcing a couple of new things they're doing. One is how ... » Continue reading "Southwest innovates again"

I had been meaning to write a post regarding the new logo unveiled by the LPGA, but I had not ... » Continue reading "New logo at LPGA"

Anne Cassity's post about her research regarding environmental stewardship for one of our clients was fascinating. It told ... » Continue reading "Green, sustainable - how much do we know?"