Archives: Customer Service
Launching a new commercial airline
Let’s build a new airline from the ground up. I just returned from a short trip to Glasgow, Scotland. For months I’ve been planning this trip, not the least of which was working with US Airways to find a suitable fare, schedule and seat. For any longer trip, I work to…
Robots! Sheesh! What are you going to do?
My nephew Phil sent along this follow-up note from an online retailer from whom he purchased some reading glasses. (Guess we’re all getting older.) It doesn’t take a whole lot of effort to make things just a bit more fun, does it? Hey Phil Burris! We’re just checking in to…
More on customer service – drugstore.com
How many bad experiences does one need to have in order to stop doing business with a company? For almost a year I’ve steadily increased my business with drugstore.com. I like the convenience of ordering online; I like not waiting; I like having my prescriptions delivered to my door. About…
“I hate to fly this airline!”
Social media news, this time about the travel industry and Twitter. Here’s a link to the story.
“Have a fun flight everyone”
On Cebu Pacific Airlines all passengers pay attention to the safety announcement.